Refund policy

All sales are final, except for damaged or wrong items.

Because every item is a collectible, often one of a kind and sometimes authenticated, we don't accept returns for change of mind.

Damaged or wrong item

If your order arrives damaged or isn't what you ordered, email us within 48 hours of delivery at mu.collects.ae@mu-collects.com with:

• your order number
• clear photos of the outer box, the packaging and the item

We'll review it and reply with the next steps. Please keep all packaging until the case is closed.

Refunds

If we approve a refund, it goes back to your original payment method. Original shipping costs are not refunded. Your bank may take several business days to show the refund.

Signed and authenticated items

These follow the same policy. Please check the listing for the authenticator and condition notes before ordering.

Condition notes

Photos and descriptions show each item's condition, including box wear, stickers and any damage. Please read them before you buy. Slight variations in box condition are not grounds for a return unless the listing says otherwise.